Community and Operations Manager / Community and Operations associate

Richmond Hill, ON

Title: Community and Operations Manager
Reporting into: CAO
Compensation: $26-28 / hour (with upward salary mobility potential)
Hours: Minimum requirement of five weeknights (4pm-9pm) during January – June and four weeknights
during July and August; Note: Saturday and additional shifts available to add-on for candidates interested
in longer hours (hours noted are the minimum)
Effective Date: Immediate

Functional development goals for this role: process efficiency, client relations, innovation

Join a PE backed scale-up in the exciting education sector! Gain valuable senior leadership team
experience, find your purpose & do some the best work of your career!
We are Canada’s leading provider of after school and weekend enrichment programming for high
potential K-12 students. With a 30-year track record of success in the GTA, we have recently been
experiencing high growth and have secured private-equity investment to fuel cross-Canada growth. We are currently preparing to scale across Canada and seeking a high-energy, ‘roll-up your sleeves and innovative team member who will architect change and create impact at the highest levels of our team.

Key components of the role:
Operations & Administrative (50%)
• Lead and oversee day to day operational matters during peak classroom hours (including
scheduling, registration changes, faculty support, etc.)
• Lead the HQ operations including room bookings, distributing, and managing curriculum.
• Lead enrollment, registration processes with clients and team members in person, via phone or via

Process Innovation (5%)
• Support implementing processes that make it easier and more delightful for our customers to do
business with us and our employees to work with us.
• Key projects will include supporting a shift from manual and web-based registration

Customer Experience Management (45% upfront, increasing over time)
• Support our learning ambassador team on conversion and community outreach efforts
• Participate in organizing community events, coordinating contests
• Support customer relations initiatives including call and email campaigns
• Strong people skills
• Passion for solving problems
• Excited and energetic about supporting children and teachers
• Microsoft Excel (including entering data into spreadsheets)
• Email management
• Power Point (preferred)


Elite Personnel

Elite Personnel

Whether you are simply exploring your options or you are in immediate need of a new  job, Elite Personnel will work with you to help you find a job in the industry that fits your lifestyle and career objectives.  Access to our extensive network of industry connections and specialized consultants makes it easier for you to find the kind of position you are looking for within your specialized field of work. At Elite Personnel, we take the time to gain an in-depth understanding of your needs and expectations.  Our thorough screening process and transparent approach, ensures our ability to match you with the positions that are best suited to your specific skills and needs and ultimately allows us to help you find the job that is right for you.

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