Guest Services Representatives (Pine Centre Mall)

Prince George, BC


The Guest Services Representatives will be responsible to ensure the effective delivery of uninterrupted, consistent and added-value customer service to the visitors and tenants of a retail shopping centre in a manner that supports both the shopping centre’s image and the organizations goals and objectives.


  • Provide information to the general public and tenants regarding promotional programs, amenities of the shopping centre and other inquiries to ensure consistent first-class customer service is provided to at all times
  • Respond to and facilitate requests for assistance and information from the general public and tenants both in person and over the phone in a proactive manner resulting in the compliance to the organization’s customer service level agreement.
  • Maintain up to date knowledge of the gift program and software, process gift certificate sale transaction and reporting, where required, reconcile daily cash, credit and debit transactions to ensure accuracy and safeguarding of company assets.
  • Maintain on-going communication with other departments within the shopping centre to ensure the effective dispatch of services (e.g. cleaning, maintenance, security) where required in a manner that supports the shopping centre’s image.
  • Administer the borrowing of strollers, wheelchairs or other rental activities to the general public, perform seasonal wrapping of gifts or provision of other similar services including preparation of accompanying reporting, where required.


  • High School Diploma or an equivalent experience
  • Strong customer service skills
  • Strong communication skills both verbal and written
  • Ability to handle a high workload in a fast-paced and challenging environment
  • Ability to effectively work in a team environment


We thank all applicants for their interest; however, only those selected for an interview will be contacted.

AGENCY NOTICE: Please note that Morguard does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Services Agreement with agency/recruiter, Morguard will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement and advanced solicited services from a Morguard employee, Morguard explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.

We are committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during any stage of the recruitment process, please notify Human Resources at or (905) 281-3800.  




At Morguard, our employees are the company’s greatest investment. We make people our priority and strive to create a culture of respect, inclusion, health and safety, and equal opportunity to support employees to meet their goals. Our team is made up of re​al estate and investment professionals with deep knowledge of the industry, who are passionate about what they do and who want to be the best in the business. Morguard and its employees take great pride in being recognized for three consecutive years as one of Canada’s Safest Employers in the Retail and Services Category. When you join Morguard, you join a strong and committed team. To become a valued employee at Morguard, please review our Current Opportunities. 


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