Service Writer

Stratford, PE

We are looking for a skilled, dedicated person to fill the position of Service Writer at our Stratford, PEI location.

Please note:  If we like your resume, you will receive an email asking you to take a quick 5-minute questionnaire from Predictive Index.  Please keep an eye for it in your email.  Sometimes it goes to your junk mail.

Purpose:
Assist the Service Manager in maintaining accurate and on-time reports and records relative to the service department’s operation within the dealership.

Responsibilities:

• Fields internal and external customer inquiries to the Service Department
• Opens work orders as directed by the Service Manager and maintains control until they are closed and invoiced
• Maintains Service Department filing and records
• Updates customer profiles using equipment, hours, or other information from the customer work orders
• Maintains accessories and supplies and prepares replacement orders
• May process warranty and/or product improvement claims including the computation of charges, submission and follow-up

Experience, Education, Skills and Knowledge:

• Basic knowledge of accounting practices
• Ability to use standard desktop load applications such as Microsoft Office and internet functions
• Knowledge of office procedures
• General understanding of mechanical/technical terms is preferred
• High School Diploma or equivalent experience

We offer full-time employment, an opportunity for advancement within a progressive organization and a competitive compensation package which includes salary, family health benefits and company pension plan. 

Please submit your resume today!